Onboarding Guide

1. Survey Completion

What Happens: Once you sign up for our services, you will receive a link to a survey via email. Or you can CLICK HERE TO COMPLETE IT.

Your Action: Fill out the survey with your business details and preferences. The more detailed your responses, the better we can tailor the website to your needs.

Timeframe: This step should take about 10-15 minutes to complete.

2. Domain and Hosting Setup

3. Website Creation and Review

Initial Development: We start creating your website within 4 days after receiving your completed survey.
First Draft: Expect to receive the initial draft of your website within 10 days from the point of submitting your survey.
Your Action: Review the draft and provide us with your feedback, suggestions, and any changes you would like.
Revisions: Based on your feedback, we’ll make the necessary revisions to align with your vision.
Timeframe: The review and revision process typically takes about 1-2 days, depending on the extent of the changes required.

4. Finalisation and Launch

What Happens: Once you approve the final version of the website, we proceed to the launch phase.
Going Live: We ensure that all functionalities are working correctly before making your website live to the public.
Timeframe: The finalisation and launch process is typically completed within 24 hours of your approval.

5. Post-Launch Support

Training: We provide you with personalised downloadable video training guide or can jump on zoom.
Ongoing Support: Our team is available for any post-launch queries or assistance you might need.
Timeframe: Basic training and initial support queries are usually addressed within the first-week post-launch.

Conclusion
Your journey to a compelling digital presence is important. This guide outlines the key steps we take together. Should you have any questions or require further clarification at any stage, our team is readily available to assist you.