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Privacy Policy

Privacy Policy – Stand Out Marketing Studio

At Stand Out Marketing Studio Limited, we are committed to protecting your privacy. Your trust is paramount, and we aim to be transparent about how we collect, store, and process personal information to deliver our marketing, web development, and technology services. This policy applies to services we provide directly to our clients and to lead generation and data management services we provide for other clients’ businesses via our private customer relationship management (CRM) platform, SOMS Connect. Please read this policy carefully. For questions or concerns, contact us via the form on our website (standoutmarketingstudio.com).

Who We Are

Stand Out Marketing Studio Limited is a marketing and web agency registered in England and Wales (Companies House number: 11745724). We provide marketing and web development services to our direct clients and manage lead generation and data systems, including client websites and SOMS Connect, a private CRM powered by GoHighLevel, for other clients’ businesses. Access to data in SOMS Connect is restricted to Stand Out Marketing Studio Limited (for system management) and our clients (for their service delivery). Stand Out Marketing Studio Limited is not liable for services delivered by clients for whom we manage lead generation or data systems.

What Personal Information Do We Collect?

We collect personal information necessary to provide our marketing, web development, and lead generation services, including:

  • Full name
  • Email address
  • Telephone number
  • Business name and address
  • Website address
  • Call recordings (see “Call Recording” below)

Data is collected when you (our direct clients or customers of clients for whom we manage websites) contact us, request services, or interact with our website (standoutmarketingstudio.com) or client websites we manage (e.g., via booking forms).

What Do We Use Your Personal Information For?

We process your information under the lawful basis of contract or legitimate interest to deliver our services, including:

  • Providing marketing and web development services to our direct clients (e.g., campaign management, website creation)
  • Managing data flow from client websites to SOMS Connect for clients’ service delivery (e.g., lead capture for their businesses)
  • Providing estimates and invoices to clients
  • Updating clients on service-related matters
  • Sending information about our services to clients
  • Recording calls via SOMS Connect for quality and dispute resolution

Data in SOMS Connect and client websites is owned by Stand Out Marketing Studio Limited and accessible only by Stand Out Marketing Studio Limited and our clients. By engaging with our direct services or our clients’ services (e.g., ticking their privacy policies), you acknowledge that clients are responsible for their service delivery, and Stand Out Marketing Studio Limited is not liable for their actions.

Call Recording

All phone calls made or received via SOMS Connect are recorded for quality assurance, training, and dispute resolution. Recordings are:

  • Stored securely for 120 days, then deleted unless required for legal or regulatory purposes
  • Accessible only to authorized Stand Out Marketing Studio Limited staff
  • Processed under the lawful basis of legitimate interest

By using our services or our clients’ services, you acknowledge that calls may be recorded. Request details of recordings via our website form.

How Do We Protect Your Personal Information?

We implement robust measures to safeguard your data, including:

  • Keeping information accurate through regular contact
  • Storing data in encrypted systems, including the private SOMS Connect CRM
  • Deleting unnecessary data, unless required by law or legitimate business needs
  • Limiting access to authorized staff of Stand Out Marketing Studio Limited and our clients

How Long Do We Keep Your Personal Information?

We retain data only as long as necessary for service delivery, legal compliance, or business operations, including:

  • Statutory obligations (e.g., financial records for 6 years per HMRC rules)
  • Call recordings for 120 days, unless needed for disputes or legal requirements
  • Client and customer data until no longer relevant or reassigned (e.g., to a successor entity)

Upon dissolution of Stand Out Marketing Studio Limited, data may be transferred to a successor entity or deleted, per GDPR requirements.

Who Else Has Access to Your Personal Information?

To facilitate services, we share data with GDPR-compliant third-party processors, including:

If outside the EEA, third parties operate under equivalent data protection standards. If you contract directly with a third party (e.g., Google Ads), they become the data controller for data you provide them. Stand Out Marketing Studio Limited and our clients are not responsible for such engagements. Third-party processors may change to meet business needs, always ensuring GDPR compliance.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request erasure, unless legal or legitimate reasons apply
  • Request data portability
  • Object to processing or withdraw consent

Contact us via our website form to exercise these rights. For data held by our clients (e.g., via their websites), refer to their privacy policies. We’ll respond within one month, detailing any limitations.

IP Addresses and Server Logs

Our site (standoutmarketingstudio.com) and client websites we manage record IP addresses and server logs to monitor traffic, not individual activities.

Use of Cookies

We use cookies to enhance website functionality, including on standoutmarketingstudio.com and client websites we manage, such as:

  • Necessary Cookies:
    • PHPSESSID: Temporary session cookie, deleted when you close your browser
    • DYNSRV: Load balancer cookie for performance
    • cookie_notice_accepted: Records cookie notice closure
  • Functionality Cookies:
    • Google Analytics (_gat, _ga, _gid): Anonymous site usage data. See: Google Analytics Terms
    • Hotjar Cookies (_hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjDoneTestersWidgets, _hjMinimizedTestersWidgets, _hjIncludedInSample): Anonymous activity recordings and heatmaps. See: Hotjar Cookies

Cookies are not shared beyond listed third parties.

Data Ownership and Business Transitions

Stand Out Marketing Studio Limited owns SOMS Connect, client websites, and all data stored therein. We reserve the right to retain, use, or transfer data to a successor entity during business changes (e.g., dissolution), subject to GDPR compliance. Our clients have no ownership over SOMS Connect, client websites, or data unless explicitly agreed in writing.

Liability

Our clients for whom we manage lead generation or data systems are solely responsible for their service delivery to their customers. Stand Out Marketing Studio Limited, as the owner of SOMS Connect and client websites, is not liable for any actions, omissions, or service outcomes of these clients or other third parties. By engaging with our direct services or our clients’ services (e.g., ticking their privacy policies), you agree that your contract is with the respective client for their services or with Stand Out Marketing Studio Limited for our direct services, not with Stand Out Marketing Studio Limited for client actions.

Applicable Law

This website (standoutmarketingstudio.com) and its use are governed by English law, with exclusive jurisdiction in English courts.

Queries or Concerns

Contact us via our website form for data concerns. If your data is held by our clients (e.g., via their websites), refer to their privacy policies. You may also complain to the Information Commissioner’s Office: https://ico.org.uk.

Policy Updates

We may update this policy. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance. Last updated: September 2025